All of our policies essentially boil down to this: we promise to take good care of you. We owe everything we have today to our great customers, and do not plan on ever doing anything to jeopardise that. Many of our sales come through word of mouth references, and we really try and do everything we can to make you happy. If this means bending our policies in situations that merit it, then you can be sure that we will.
We offer a no hassle returns policy. This means that if you receive damaged, incorrect or defective goods from us, let us know and we will organise to have your device shipped back to us and send you a new device as quickly as we can.
We also offer a 1 year guarantee on the device. This covers the electronics within the unit. If the device malfunctions, or stops working due to an electronic or software fault at any point during your first year, we will replace it free of charge. This does not cover the device being damaged due to a lack of care or misuse on your part (sorry!). If for some reason your Moocall device does get broken (stood on by a cow, reversed over by your truck, dropped into a bucket of water etc.) we will do you right and sell you a unit at as close to cost price as possible. We want you to be happy and to continue being a Moocall customer for years to come, so we will do everything we can to ensure your experience with us with a pleasant one.
We charge for shipping with every Moocall device. The service we use depends on the delivery address.
Every Moocall purchased comes with an annual recurring charge (subscription) to cover our data, software, service and support costs. This charge is payable annually and the first year is included in your initial purchase. It works out at EUR€150 including VAT. Considering the cost of losing a calf, we think this is a fair price to pay. It lets us do our best to support you moving forwards, develop new products that you will find useful and continually improve the software and service we provide to you.
We will always get in touch at least 1 week prior to your annual subscription payment to ensure you have time to opt our of the recurring charge if you so wish. Once we charge you for the annual subscription, we will still give you 2 weeks to get in touch and cancel (and get a full refund) if you so wish. If you discontinue your service with us, unfortunately your Moocall device will cease to work. There is a reconnection charge of EUR€100 to recalibrate and set up a discontinued device.
It is important to also remember when using a Moocall device that you are putting it in contact with an animal. It is vital that you do not over tighten or use the device incorrectly in such a way that may harm the cow. Always read the user guide that comes with the device. If the device is attached too tightly, or left on the tail for too long, you could cause serious damage to the cows tail and possibly to the animal itself. Moocall is not responsible for how you treat your animals, but we do encourage you (and remind you as often as we can) to use the device as it is intended. Ratcheting the device too tight could cut off the circulation to the cows tail. Leaving the device on a cow for an extended period of time can also cause irritation, and potentially cause damage to the cow and its tail. We advise giving the cows tail a break after 3-4 days for 4 hours.
We currently accept all major credit cards when purchasing online or over the phone with us direct. If you do need to pay by cheque or bank transfer, then get in touch with us. Though it does take considerably longer to process the payment & ship the devices to you. We use Stripe to process all credit card charges and all recurring payments.
We take your privacy very seriously and will never share, sell, or distribute your information with any 3rd parties except those required to process your order. Your personal and payment information is 100% secure with us, as we use 128 bit encryption technology to keep you safe.
Get in touch with us and we will be happy to answer any questions you may have.